Last Updated: December 15, 2023
This Return Policy (“Return Policy”) applies to the purchase and sale of products and services through the website administered by Arekae (the “Site”). You may return any unopened item purchased from Arekae for any reason within thirty (30) days of purchase (the product ship date is considered the date of purchase), less any shipping and handling charges which are non-refundable. Arekae reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
To be eligible for a return through Arekae, you must have ordered directly from Arekae. The item you purchased must be returned, unused, in good condition, in original packaging (whenever possible). You may contact us at hello@arekae.com or 888-410-4017 for quick and easy return assistance. To complete your return, we require a receipt or proof of purchase. Returns on purchases made at an authorized reseller are not eligible for any refunds or exchanges directly from Arekae. You will need to contact the reseller you originally made your purchase with and follow their return policy guidelines. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THE SITE AS NON-RETURNABLE.
To return products, you must obtain a Return Merchandise Authorization ("RMA") number from our returns department by sending an email to hello@arekae.com. No returns of any type will be accepted without an RMA number.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed on the cost of the Arekae product, and a credit will automatically be applied to your credit card or original method of payment, within approximately 30 days.
If after 30 days, you haven’t received a refund, first check your bank account statement. Then contact your bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@arekae.com.
Arekae will only replace a product if it arrived to you defective or damaged, and the exchange request is made within 30 days of receipt of the original product. To be eligible for an exchange, your Arekae product must be unused and in the same condition that you received it. The product must also be in the original packaging. Please contact us at hello@arekae.com or 888-410-4017 to initiate an exchange request. Please have your product information ready. A prepaid shipping label will be sent for the product you would like to exchange.
Arekae will provide you with return shipping instructions. You will be responsible for paying for your own shipping costs for returning undamaged and non-defective products to us. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance, as Arekae cannot guarantee that it will receive your return and is not responsible for returned or lost packages during the return or exchange process.
Arekae shall not be liable or responsible to you, nor be deemed to have defaulted under or breached this Return Policy, for any failure or delay in fulfilling or performing any term of this Return Policy, when and to the extent such failure or delay is caused by or results from acts beyond Arekae's control, including, without limitation, the following force majeure events ("Force Majeure Event(s)"): (a) acts of God; (b) flood, fire, earthquakes, epidemics or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Return Policy; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services, or inability or delay in obtaining supplies of adequate or suitable materials; and (i) other similar events beyond the control of Arekae.
This Return Policy is part of Arekae’s Website Terms of Service (“Terms of Service”). The terms and conditions of the Terms of Service are incorporated into this Return Policy.
Please contact us at hello@arekae.com or 888-410-4017. We recommend that you contact us prior to purchase if you have any questions regarding our return or exchange policy.